At The Punjab Palace Jaisalmer, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or use our website, make a booking, contact us, or use any of the services provided through our website.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read this policy carefully before using our website or submitting any personal information.
The Punjab Palace Jaisalmer is a hotel and hospitality establishment located in Jaisalmer, Rajasthan, India. Through our website, guests may view accommodation options, explore hotel facilities and experiences, contact us, submit booking enquiries, and where applicable make payments for accommodation or related services.
We may collect information that you voluntarily provide to us when you interact with our website, contact us, request information, make a booking, or otherwise use our services.
Depending on the service you use, we may collect information such as:
When you make or enquire about a hotel reservation, we may collect information necessary to process and manage your reservation. This may include your name, contact details, dates of stay, number of guests, selected room type, special requests, and other information reasonably necessary to provide the accommodation service.
If you make a payment through our website, payment information may be processed through a third-party payment gateway or payment service provider.
We generally do not directly store complete debit card, credit card, banking passwords, UPI PINs, or other sensitive payment credentials on our website servers. Such information is normally processed directly by the relevant payment service provider in accordance with its own privacy and security policies.
If you contact us by telephone, email, WhatsApp, contact form, social media, or another communication method, we may retain the information you provide so that we can respond to your request and maintain appropriate records of our communications.
When you visit our website, certain technical information may be automatically collected by our website, hosting provider, analytics services, or other technology providers.
This information may include:
This information may be used for security, website functionality, performance monitoring, analytics, troubleshooting, and improving our website and services.
We use personal information only for legitimate business and hospitality-related purposes, including:
We process personal information where it is necessary to provide services requested by you, process or manage a booking, respond to your enquiry, comply with applicable legal obligations, protect our legitimate interests, or where consent is required and has been provided by you.
Where processing is based on consent, you may withdraw your consent where applicable. Withdrawal of consent may not affect processing that was already carried out lawfully before the withdrawal or processing that we are otherwise required or permitted to carry out under applicable law.
Indian data protection law requires consent requests to be presented clearly and in plain language, and the Digital Personal Data Protection Rules, 2025 provide for clear information about the personal data being collected and the purposes for which it is processed. :contentReference[oaicite:1]{index=1}
We do not sell your personal information to third parties. We may, however, share information with trusted service providers where reasonably necessary to provide our services or operate our website.
Such parties may include:
Service providers receiving information from us are expected to use such information only for the purposes for which it is provided and in accordance with applicable contractual, security, and legal requirements.
Payments made through our website may be processed using a third-party payment gateway. When you select an online payment option, you may be redirected to or connected with the payment service provider’s secure payment environment.
The payment provider may collect and process payment-related information in accordance with its own terms and privacy policy.
We may receive information such as payment status, transaction reference, amount paid, date of transaction, and other information necessary to reconcile and manage the transaction. We do not require you to provide your UPI PIN, card PIN, banking password, or similar confidential payment credentials to us.
Our website may provide links or buttons allowing you to contact The Punjab Palace through WhatsApp, telephone, email, or other communication platforms.
When you choose to communicate with us through a third-party platform, your communication may also be subject to that platform’s own privacy policy and terms of service.
We may use information received through such communications to respond to enquiries, assist with bookings, provide customer support, and manage requested services.
Our website may use cookies and similar technologies to improve functionality, remember certain preferences, understand website usage, maintain security, and improve the overall user experience.
Cookies are small files stored on your device by your web browser. Some cookies may be necessary for the website to function properly, while others may be used for analytics or performance purposes.
You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality or performance of parts of the website.
We may use analytics or website performance technologies to understand how visitors interact with our website. These services may collect technical and usage information such as pages viewed, approximate location, device type, browser information, and general interaction patterns.
Analytics information helps us understand website performance, identify technical problems, improve navigation, and provide a better experience to visitors.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
These measures may include access controls, secure hosting practices, authentication controls, security monitoring, restricted access to personal information, and the use of secure communication technologies where appropriate.
However, no website, internet transmission, electronic storage system, or method of communication can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect information, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, or comply with applicable legal and regulatory requirements.
The retention period may vary depending on the type of information, the purpose for which it was collected, the nature of the booking or transaction, and applicable legal requirements.
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our operational practices.
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
To exercise a privacy-related right or submit a request, please contact us using the contact information provided at the end of this policy.
Our website is intended primarily for adults making hotel reservations and enquiries. We do not knowingly request or collect personal information from children for purposes unrelated to providing our services.
Where information relating to a child is required for a legitimate hotel reservation or guest-related purpose, it should be provided by a parent, guardian, or other person legally authorized to provide it, where required by applicable law.
Our website may contain links to third-party websites, platforms, social media services, maps, payment providers, booking services, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policies and terms of any third-party service before providing personal information through those services.
Where permitted and where you have provided appropriate consent, we may use your contact information to send information about our hotel, accommodation offers, packages, experiences, promotions, or other relevant services.
You may request that we stop sending promotional communications by contacting us or, where available, using the unsubscribe mechanism included in the communication.
Transactional communications relating to bookings, payments, cancellations, refunds, security, or important service information may continue where necessary to provide the requested service.
We may process information for the purpose of identifying, preventing, and investigating fraudulent transactions, unauthorized bookings, misuse of our website, suspicious activity, or other security incidents.
Where reasonably necessary, we may share relevant information with payment providers, technology providers, law-enforcement authorities, or other appropriate parties for fraud prevention and security purposes.
We may disclose personal information where we reasonably believe that disclosure is necessary to comply with a legal obligation, court order, government request, law-enforcement requirement, regulatory requirement, or other lawful process.
We may also disclose information where reasonably necessary to protect the rights, safety, property, or legitimate interests of The Punjab Palace, our guests, employees, service providers, or other persons.
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, business practices, legal requirements, or regulatory requirements.
When we make changes, the updated version will be published on this page with a revised “Last Updated” date.
We encourage visitors and guests to periodically review this page to remain informed about how we handle personal information.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
By using this website, submitting an enquiry, requesting a reservation, or providing personal information to The Punjab Palace, you acknowledge that you have had the opportunity to review this Privacy Policy.
Where applicable, we will seek consent or rely on another lawful basis for processing personal information in accordance with applicable law. You may contact us if you have questions about the information we collect or the purposes for which it is processed.
This Privacy Policy is intended to describe our general privacy practices and may be updated from time to time to reflect changes in our services, technology, and applicable requirements.