Welcome to The Punjab Palace Jaisalmer. These Terms & Conditions govern your use of our website and the booking of accommodation and related services through our website.
By accessing this website, submitting a booking enquiry, making a reservation, making a payment, or using any service provided through this website, you agree to comply with these Terms & Conditions.
The Punjab Palace Jaisalmer is a hotel located in Jaisalmer, Rajasthan, India. The website provides information about our accommodation, facilities, experiences, availability, and booking-related services.
You agree to use this website only for lawful purposes and in a manner that does not violate applicable laws or the rights of The Punjab Palace, its guests, employees, service providers, or other users.
You must not attempt to interfere with the operation, security, availability, or functionality of the website.
Room bookings made through our website are subject to availability at the time of booking.
A booking may be considered confirmed only after the required information has been received and, where applicable, the required payment or advance payment has been successfully processed.
Guests are responsible for ensuring that the information submitted during booking, including name, contact information, dates of stay, number of guests, and room requirements, is accurate.
Once a booking has been successfully confirmed, the guest may receive confirmation through email, telephone, WhatsApp, SMS, or another communication method provided during the booking process.
Guests should retain their booking confirmation and transaction details for future reference.
Room rates displayed on the website are subject to change depending on availability, dates, occupancy, offers, seasonal pricing, and other applicable factors.
The applicable price shown at the time of booking will apply to the reservation, subject to any applicable taxes, charges, or conditions disclosed during the booking process.
Any additional services requested during the stay may be charged separately.
Where online payment is available, payments may be processed through a third-party payment gateway.
The payment gateway may provide payment options such as cards, UPI, net banking, wallets, or other supported payment methods.
The Punjab Palace does not request customers to share their UPI PIN, card PIN, banking password, OTP, or other confidential authentication credentials with hotel staff.
A booking may remain subject to confirmation until the required payment has been successfully received and verified.
If a payment fails, is declined, reversed, or remains incomplete, the booking may not be confirmed until the payment issue is resolved.
In case an amount has been debited from the customer’s account despite an unsuccessful booking or failed transaction, the customer should contact us with the transaction reference and payment details so that the matter can be investigated.
Standard check-in and check-out timings may apply to all reservations. Guests should follow the check-in and check-out timings communicated by the hotel.
Early check-in or late check-out may be provided subject to availability and may attract additional charges.
Guests may be required to provide valid identification documents during check-in in accordance with applicable laws and hotel requirements.
The information provided for check-in must be accurate and correspond to the guest occupying the room.
Guests must comply with the occupancy limits applicable to the selected room.
Additional guests may be accommodated only where permitted by the room type and applicable hotel policies.
Hotel facilities, amenities, activities, and experiences may be subject to availability, operational requirements, weather conditions, maintenance, safety considerations, or other circumstances beyond the hotel’s reasonable control.
The hotel reserves the right to temporarily restrict access to a facility where reasonably necessary for maintenance, safety, or operational reasons.
Guests are expected to behave responsibly and respectfully during their stay.
Guests may be responsible for reasonable costs associated with intentional or negligent damage to hotel property caused by the guest or persons accompanying the guest.
Any applicable charges will be communicated to the guest where reasonably possible.
Cancellation and refund conditions applicable to a booking depend on the rate, booking conditions, cancellation terms, and payment conditions applicable at the time the reservation was made.
Please refer to our separate Cancellation & Refund Policy for detailed information.
Promotional offers, discounts, packages, and special rates may have separate terms and conditions.
Unless otherwise stated, promotional offers cannot be combined with other offers or discounts.
We make reasonable efforts to keep the information on our website accurate and up to date. However, photographs, descriptions, room layouts, facilities, and other information may occasionally differ from the actual appearance or availability due to updates, maintenance, operational changes, or other circumstances.
Our website may contain links or integrations with third-party services such as payment gateways, WhatsApp, maps, social media, booking systems, analytics services, or other external platforms.
Third-party services may operate under their own terms and privacy policies. The Punjab Palace is not responsible for the independent policies or practices of such third parties.
Unless otherwise stated, website content including text, graphics, photographs, logos, branding, design elements, and other material displayed on this website belongs to or is used by The Punjab Palace with appropriate rights.
Website content must not be copied, reproduced, modified, distributed, or commercially exploited without appropriate authorization.
We take reasonable measures to provide accurate information and reliable services. However, The Punjab Palace shall not be responsible for circumstances beyond its reasonable control, including technical failures, internet interruptions, payment gateway failures, natural events, government restrictions, or other unforeseen circumstances.
The hotel shall not be considered in breach of these Terms where performance is prevented or materially affected by circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, strikes, technical failures, or other unforeseen events.
Personal information collected through the website is handled in accordance with our Privacy Policy.
By using the website, you acknowledge that you have had an opportunity to review our Privacy Policy.
The Punjab Palace may update these Terms & Conditions from time to time. Updated terms will be published on this page with a revised date.
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over Jaisalmer, Rajasthan, subject to applicable law.